Order Tracking & Shipping Information
Last Updated: May 2026
Thank you for choosing the Glokore Bio-Collagen Mask! This page helps you track your order, understand our shipping timelines, and get support if you need help with delivery, returns, or refunds.
Once your order ships, you'll receive a tracking number via email within 24-48 hours of order processing. Here's how to track it:
✅ Step 1 — Check Your Email
Look for an order confirmation and shipping notification email from support@glokore.com. Don't see it? Check your spam or promotions folder.
✅ Step 2 — Copy Your Tracking Number
Find the tracking number in your shipping confirmation email. It will typically look like a 12-22 character alphanumeric code.
✅ Step 3 — Track With the Carrier
Click the tracking link in your email or visit the carrier's website:
✅ Step 4 — Need Help?
Contact our US-based support team:
📞 +1 (888) 884-1250 | 📧 support@glokore.com
📦 Order Processing Time: 24-48 business hours
After you place your order:
Note: Orders placed on weekends or US holidays will be processed on the next business day. Subscription orders are auto-processed on your scheduled refresh date.
🚚 Standard US Shipping: 2-5 business days after processing.
Estimated Delivery Times by Region:
Total Time (Processing + Shipping): Most US customers receive their Glokore Bio-Collagen Mask within 5-7 business days of placing the order.
✅ YES — Free standard US shipping is offered on qualifying orders. Specific shipping promotions may apply based on your order total and current offers. Check the official Glokore checkout page for current shipping promotions.
Each Glokore Bio-Collagen Mask is carefully packaged to maintain freshness and prevent damage:
📦 Individually Sealed Pouches — Each mask is individually sealed in an airtight pouch to preserve serum potency and prevent contamination.
📦 Protective Outer Box — All masks ship inside a sturdy outer box with cushioning to protect against handling damage.
📦 Climate-Considerate Shipping — During extreme summer or winter weather, we may add insulation to protect ingredient integrity. Your masks remain effective even after typical shipping conditions.
📦 Tamper-Evident Seals — Outer packaging is sealed for security. If you receive a package with broken seals, contact us immediately.
If your order hasn't arrived within the expected delivery window, here's what to do:
🔍 Step 1 — Check Tracking Status
Visit the carrier's tracking page to see the most recent update. Look for delivery attempts, address issues, or carrier delays.
🏠 Step 2 — Check With Neighbors & Building
Sometimes packages are left with neighbors, building managers, or in safe drop-off locations.
📞 Step 3 — Contact the Carrier
If tracking shows the package was delivered but you didn't receive it, contact the carrier directly to file a missing package claim.
📞 Step 4 — Contact Glokore Support
If the issue isn't resolved within 7 business days of the expected delivery date, contact us:
📞 +1 (888) 884-1250 | 📧 support@glokore.com
We'll work with you and the carrier to locate your package or arrange a replacement.
We're sorry that happened! Please follow these steps:
📸 Step 1 — Take Photos
Photograph the damaged packaging AND the affected masks before opening any sealed pouches. This documentation is essential for our claims process.
📧 Step 2 — Contact Us Within 7 Days
Email support@glokore.com with:
🚚 Step 3 — We'll Resolve It
Once verified, we'll send a replacement at no cost OR issue a full refund — your choice. We aim to resolve damage claims within 5-7 business days.
⚠️ DO NOT use any mask that appears compromised, leaking, contaminated, or has broken seals. Your safety comes first.
⚠️ Address changes are only possible before the order ships (typically within 24 hours of placing the order).
To request an address change:
If your order has already shipped, we may not be able to redirect it. In that case, please contact the carrier to request a hold or address change directly with them.
Orders can be cancelled only before shipment. To request a cancellation:
📧 Email support@glokore.com immediately with your order number.
📞 Or call +1 (888) 884-1250.
If the order has already shipped, you can refuse delivery OR use our 60-day money-back guarantee to return it once received.
If you opted into our monthly subscription:
The Glokore Bio-Collagen Mask comes with a 60-Day Money-Back Guarantee. Here's how it works:
✅ 60-Day Trial Window: You have 60 days from the order date to test the product and decide if it's right for you.
✅ How to Return:
✅ Refund Timeline: Refunds are processed within 5-10 business days of receiving your return.
✅ Refund Method: Credited back to your original payment method.
✅ Return Shipping: Customer pays return shipping unless the product was defective or shipped in error.
For full return details, see our Terms & Conditions page.
After we receive your returned Glokore Bio-Collagen Mask:
If your refund is delayed beyond 10 business days, contact us with your return tracking number and we'll investigate immediately.
The Glokore Bio-Collagen Mask is currently available for shipping within the United States only. We do not ship internationally at this time. If you live outside the US and want to purchase, please check back later or contact us for updates.
We're here to help with any order, shipping, or product question:
We respond to all emails within 24 business hours.