We're Here to Help You. Real People. Real Answers. US-Based Support.
Whether you have a question about your order, need help with returns, want skin care advice, or just want to share feedback — our friendly US-based customer support team is ready to help.
Track your order, change shipping address, ask about delivery times, or check on a delayed package. Visit our Order Tracking page for self-service options, or contact us directly.
Questions about charges, refunds, payment methods, or subscription plans? Email support@glokore.com with your order number and we'll respond within 24 hours.
Need to pause, modify, or cancel your monthly mask subscription? Contact us at least 48 hours before your next scheduled shipment. We'll handle it quickly — no questions asked.
Not satisfied with your Glokore Bio-Collagen Mask? Start a return within 60 days of your order date. Even partially used boxes are eligible. See our Terms & Conditions for full return details.
Need help getting the best results from your Glokore Bio-Collagen Mask? Our team can answer questions about wear time, frequency, layering with other products, post-mask routine, sensitive skin tips, and more.
If you experience any irritation, redness, or unusual reactions, stop using the mask immediately and contact us. Email us with details — we take all reactions seriously and may issue a full refund regardless of the 60-day window. Always consult a dermatologist for medical concerns.
Concerned about a specific ingredient? Email support@glokore.com for a complete INCI ingredient breakdown. We're transparent about every ingredient in the mask.
Interested in becoming a wholesale partner or affiliate? Email business@glokore.com with details about your business and audience.
For interviews, product samples, or media inquiries, email press@glokore.com.
To help us help you faster, please include the following when you contact us:
The more details you provide upfront, the faster we can resolve your issue.
For any physical correspondence:
🏢 Direct Dash Co dba Glokore
5725 S Valley View Blvd, Suite 5, #70216
Las Vegas, NV 89118-3122
United States
📦 Glokore Returns
7233 Freedom Ave NW
North Canton, OH 44720
United States
⚠️ Important: Please contact our support team BEFORE shipping any returns. You must receive a Return Merchandise Authorization (RMA) number first.
Our US-based support team replies to most emails within 24 business hours. Phone support is available Monday–Friday from 9 AM to 6 PM EST. For urgent order issues, calling is the fastest way to reach us.
Live chat support may be available during business hours on our website. If the chat icon doesn't appear, please email or call us directly. We aim to make support easy and accessible.
Yes! Our customer support team includes skin care knowledge specialists. While we cannot replace a dermatologist, we can help you choose the right mask routine, suggest pairings with other Glokore products, and answer ingredient questions.
If you have known allergies, always check the full ingredient list before purchasing. Email support@glokore.com to request the complete INCI list before ordering. We highly recommend a patch test before first full-face use.
For bulk orders (5+ boxes) or custom corporate gifts (wedding parties, beauty events, etc.), contact us at support@glokore.com. We offer special pricing for qualified bulk purchases.
Yes. All emails and phone communications are handled by our trained US-based support staff. Your personal information is protected per our Privacy Policy. We never share or sell your data.
If you can't get through by phone, please leave a voicemail with your order number and call-back number, or send an email to support@glokore.com. We'll respond as quickly as possible.
We're committed to delivering the best at-home skin care experience for our American customers. That includes excellent support before, during, and after your purchase.
If you've had a great experience with our team — we'd love to hear about it. Send a review or feedback to support@glokore.com.
If you've had a frustrating experience — please tell us. We use every piece of feedback to improve.
Thank you for being part of the Glokore family. We're honored to support your skin care journey.
+1 (888) 884-1250 Toll-Free